Panoptics M&A IT Migration


Are a specialist managed services provider with a unique culture. Working as one big family, they support a range of clients with leading-edge technical solutions across EMEA. They utilise highly-skilled Technical Architects, Engineers and support staff, to work in a cohesive, pro-active professional services team who really enjoy working and achieving the goals of the business. In addition, the senior management and Directors are “hands on” and experts in their own right, leading from the front and challenging candidates at interview to demonstrate their capability. Panoptics demand excellent technical knowledge from new employees both on a permanent and contract basis. Quite simply, they are not your average IT service provider.


The Challenge

Panoptics demand the highest standards technically and are passionate about the customer experience being the “best in class”. With this ethos, Panoptics win significant complex Programmes, one of these recent wins required the demerging of a client’s entire business operations further to an acquisition by a global household name. This required the UK entity to take complete ownership of all IT and operational systems. The speed of decoupling the companies was of paramount importance, and an agreed term was fixed – set by the client’s CEO as part of their business strategy as it was critical to give them the agility and freedom necessary to grow the business following purchase.


The Solution

To facilitate the swift demerger, Panoptics used Fuel as the recruitment partner to provide contractors across the UK at the client sites, with the ability to get the job done and extensive merger and acquisition experience. Our contractors were also involved in the wider IT programme covering business applications and technology operating models. This also involved M&A IT migration experience.

As with any demerger, the complexity of the task and the timeframe necessary to build new systems and decouple old are short and business critical. This work fell perfectly into Fuel’s specialisms, where our technical resources not only supported and delivered consultants to help shape and define the IT Strategy but also helped to deliver everything in between to make that strategy a reality. In addition, so that BAU work could continue for the client, resources were provided to work across Bank Holidays and weekends to ensure the national programme was completed.


The Outcome

Our client said:

“This proved a significant challenge from a technology perspective from the outset. Whilst we knew existing IT systems were closely integrated and complex, we had to ensure the right resources were utilised. We also had to consider implications on the Client, with out of hours working to ensure the smooth transition from one to the other. We are confident that the project has been a great success and our client now works with an IT environment that befits an ambitious, forward thinking organisation.”

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