Business Administrator

Business Administrator – West London
Up to £30,000
Job Purpose:
The Business Administrator will play a vital role in supporting the business by monitoring processes, maintaining data accuracy, and generating insightful reports.

Key Accountabilities:

• Monitor Key Process interfaces between departments: intervening and supporting the business in resolving errors, omissions, and conflicts.
• Ensure data integrity: Manage and maintain accurate data within the CRM system.
• Monitor incoming sales enquiries and tender opportunities: load into Salesforce / Teams and allocate to appropriate sales team member.
• Support Accurate Configuration Management: at Bid Sign-on, and Onboarding (Salesforce and SharePoint configuration)
• Facilitate clear communication: Capture meeting minutes and action items to ensure team alignment and accountability.
• Support Business Improvement Initiatives: Assist the Continuous Improvement Consultant in initiatives related to customer satisfaction and retention.
• Optimize Administrative Processes: Support improvements to administrative workflows and procedures to enhance efficiency and accuracy in supporting activities.
• Deliver valuable insights: Assist in analysing data to identify trends, opportunities, and potential issues.
• Admin Support to Finance: Assist the finance team with general administration.

Specific Responsibilities:

• Process monitoring and management: maintain daily dashboards and periodic reconciliation reports, reporting issues and supporting timely resolution of problems.
• Daily monitoring of Bid Portals and Incoming Sales emails: creating records and allocating tasks for action.
• Configuration Management: Creating the structure for teams to work within on Salesforce and Sharepoint at key stages in the customer cycle, creating folder structures and records that align with standard practice.
• Meeting Management: Take comprehensive minutes during meetings, capturing key decisions, action items, owners and deadlines.
• Action Management: Document, maintain, and update action items assigned during meetings. Track progress and chase action items with assigned owners until completion.
• Data Management: Ensure data accuracy and completeness within the CRM system. Update records with relevant information to ensure they align with agreed processes.
• Reporting & Analysis: Generate reports using the CRM system and Excel, including pivot tables and charts to visualize sales data and performance metrics.
• Process Improvement: Contribute to the continuous improvement of internal processes for increased efficiency.

Role Requirements/Selection Criteria:

• Minimum 1-2 years of experience in an Operations or Administrative role.
• Strong organizational skills and a meticulous attention to detail.
• Excellent written and verbal communication skills.
• Excellent people skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM systems (Salesforce, HubSpot etc.) a plus.
• Ability to work independently and manage multiple tasks simultaneously.
• Effective time management skills with the ability to meet deadlines.
• Team player with a collaborative and positive attitude.