Service Delivery Manager

Service Delivery Manager – Permanent – Hybrid/London – Up to £65,000 Per Annum + 10% bonus

Key Skills and Experience : 

• ITIL qualified.
• Customer Centric, experience of working with multiple customers. • Chairing and reporting service reviews for clients.
• Delivering against Service Level Agreements, customer commitments and Service Improvement Programmes.
• Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines.
• Transitioning of projects in and out of service teams.
• Experience managing Service Delivery across the end user support services (Service Desk, Infrastructure, Networking etc).
• Experienced Service Management professional.
• Experience of managing 3rd parties and 3rd party delivered services.
• Able to demonstrate a high degree of flexibility including out of hours working.
• Able to manage sensitive and sometimes confidential information. 

The Company
A leading IT consultancy dedicated to simplifying complexity through a fresh, transparent approach. Founded in 2012 by infrastructure and network experts frustrated with industry norms, this innovative organization delivers a comprehensive suite of IT services and solutions with a defining difference – frank, open, and honest partnerships that enable clients to gain insights for synergy between operations and strategy.