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Bilingual Remote Systems Engineer

Job Title: Bilingual Remote Systems Engineer
Location: London
Contract Type: Permanent
Sector: IT
Salary: 35000.00

Our client is recruiting for a Bilingual Remote Systems Engineer, ideally in south-west London. They are a globally recognised brand who provide exceptional opportunities for ambitious and talented individuals in the IT sector.

Key Accountabilities

• Logging and progressing helpdesk support tickets through our service desk
• Provide remote 1st and 2nd line technical IT support
• Troubleshoot and resolve incidents relating to desktops, servers, hardware and software
• Escalate incidents within team where required
• Resolve problems within reasonable time frames (or as per SLA) and first-time-fix parameters
• Take ownership of incidents and manage through to resolution
• Respond to monitoring alerts in order to ensure minimum disruption to customer
• Meet client expectations in terms of quality of work; delivery to deadlines and cost
• Action customer enquiries on time and effectively
• Follow-up activities to resolution and to customer satisfaction
• Produce information reports
• Build and maintain customer relationships

• 2 years+ previous experience in an IT helpdesk environment providing 1st / 2nd line support
• 2 years+ experience supporting Windows Desktop/Server, Microsoft Office, Exchange/365, Active Directory and backups
• Basic TCPIP/LAN/WAN troubleshooting
• MCP/MCSA desirable
• VMware/Hyper-V exposure desirable
• Exposure to HP, Cisco, Dell & Citrix hardware and software and storage technologies desirable
• ITIL Foundation certification desirable

Candidate Requirements
• Fluent in English & Spanish/French/Italian/German
• Strong technical aptitude with a desire for continuous learning and career development
• Matric or equivalent secondary education
• SA citizen or permanent residence status
• Possess clean driving licence and access to transport during unsociable hours

Fuel Recruitment acts as both an Employment Business and an Employment Agency.

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