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BMW Car Park Host Supervisor

Job Title: BMW Car Park Host Supervisor
Location: Park Lane, London
Contract Type: Contract
Sector: Logistics Distribution and Supply Chain
Salary: Competitive

BMW Car Park Host Supervisor
Contract 2 Perm

To direct and organise resource to ensure all operational requirements are carried out in an efficient and productive manner whilst maintaining the highest level of customer satisfaction.

•Day to day management of car park hosts, drivers, ensuring cooperation and compliance within workplace.
•Plan resourcing of team to meet the demands of the operation.
•Ensure all vehicles are handled to and from storage/parking areas/load lanes/technical/valet areas in a timely and efficient manner whilst collaborating with the BMW teams.
•Monitor movement/inspection of vehicles in accordance with the group/BMW standard
•Ensure agreed targets for productivity, cost and quality are met (KPIs).
•Communicate all relevant information in a precise and clear manner.
•Ensure all working areas remain tidy and conducive to a safe working environment, ensuring all site rules are adhered to.
•Ad-hoc duties as and when required from time to time by your line manager.
•If necessary, instigates disciplinary procedures in relation to breaches of Company policy & procedures.
•Ensure there is always a presence in the customer car park
•Ensure there is always a shuttle car service
•Ensure the customer always get a first class experience with the meet & greet experience
•Monitors flow of car into the customer carpark and liaise with concierge and valeters accordingly
•Coordinate movement of cars with front of house staff
•Monitor and manage storage of cars in the car park
•Liaise with the Workshop Manager when necessary
•Accidents – ensure the customers is notified of any accident within 2 hours. Report appropriately the accident following the Health & Safety and Quality procedures.
•Manage client’s complaints and drive continuous improvement to reduce these at a minimum. Ensure a depth investigation of each complaints and take appropriate actions

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