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Job Title

Incident Manager



Contract Type:





£25.23 per hour


Business Development Manager – Public Sector

Kat Patchett


3 month contract/Permanent – Inside IR35
Responsible for the major incident and problem management discipline, ensuring an effective and coordinated set of processes are developed and maintained across all services and suppliers
Co-ordinates rapid response to major incidents and problems, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services
Ensures the specific technical skills required are provided to deliver an effective incident and problem management function providing gap analysis and roadmap for improvement of service
Produce regular incident and problem reports/statistics to propose resolutions to reduce the number of incidents, by proactively identifying and preventing possible issues

ITIL trained/certified
Experience as a problem manager
Ideally a good technical background in applications/infrastructure
Excellent organisation and communication skills

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