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Infrastructure Engineer

Job Title: Infrastructure Engineer
Location: Warwick
Contract Type: Permanent
Sector: IT
Salary: £30,000

Infrastructure Support Engineer (3rd Line) – Permanent – Warwickshire – c£30,000 Per
Annum

Providing world class IT solutions, service and support to clients across the UK, our growing client are looking to expand their Infrastructure team. You’ll be working in a multi-disciplinary resolver team providing infrastructure support and maintenance, adhering to SLA’s and dealing with Incident/Service requests.
Job Responsibilities
• Depending on your skills and experience you will undertake a range of 2nd and 3rd line activities, including…
o Completing Incidents & Service Requests to agreed SLAs
o Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), Problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters, handing-off to other Resolve Groups and third parties when needed
• Provide end-user support and assistance for more complex Desktop, Office and other End-user Computing tasks
• Work within our ITIL aligned processes such as Major Incident Management, Change Management and Problem Management
• Maintain and update Knowledge-based articles, technical support documentation and operational procedures
• Assist the Project Team with infrastructure builds, server, storage and network configuration
• Answering telephone calls, monitoring emails and logging tickets to agreed SLAs to assist the Service Desk at busy times
• Provide lifecycle support and keep customers informed of progress at all times
• You may on occasion be required to work on customer sites

Ideal Skills
• Working within a Managed Service Provider environment
• Knowledge of configuring, supporting and maintaining a range of technologies from multiple vendors including; End-user computing, Messaging and Collaboration, Servers & Virtualisation, Storage & Data Security, Cloud Services, Network Services and Database Services
• Understanding of server, storage and network hardware
• Experience in using monitoring and remote management tools
• Proven experience in setting up and maintaining AD and managing permissions

Ideal Qualifications
• NVQ IT
• GNVQ IT
• City and Guilds
• COMPTIA+ (Assures the below)
• MS Certificate(s)
• GCSE A-C
• A Level A-C

Fuel Recruitment acts as both an Employment Business and an Employment Agency.

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