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IT Support Manager

Job Title: IT Support Manager
Location: Hull
Contract Type: Permanent
Sector: IT
Salary: £30,000 - £33,000

IT Support Manager – Hull – Permanent – up to £33k – Monday – Friday (7.5 Hour Shifts)

Our client is a leading provider of Communications Services and IT Solutions to organisations and consumers, who put their customers at the heart of all they do by listening, developing, designing and delivering the right services to connect customers with the things that matter.

Main Purpose of Job:

Our client is looking for a Team Manager with great management skills. You will be someone with a passion for the customer; for learning new skills and behaviors and who has a strong team ethic focused on delivering excellent customer service.
A good knowledge of networking in a Cisco environment is essential across both data and VoIP technologies and an understanding of Cisco Unified communications will be helpful.

Key requirements:

·Cisco CCNA certification and/or relevant experience

·WAN Protocols, Routing Protocols, Switching, IP Telephony, Security, DWDM, SDH, PSTN and VOIP

·A proactive and knowledgeable technical lead with strong experience of managing a team

·Good level of MS Office skills

·Excellent organisational skills

·Experience in network support in a Customer Service/support environment is preferred

This is an exciting and unique opportunity to join a new Centre of Customer Service Excellence providing excellent management skills to a team of support engineers. You will be part of a talented team passionate about delivering the brand promise and making life easier and better for every customer.

With the opportunity to be part of something new and exciting, focused primarily on the customer; there will be fantastic opportunities to develop and grow both interpersonally and technically.

If this sounds like you, then get in touch!

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