|Job Title:||Remedy Application Technical Support Engineer|
Remedy Application Technical Support Engineer – Coventry – £40,000 – £50,000 + Excellent Benefits. Our client has an exciting opportunity for a Remedy Application Technical Support Specialist who will be responsible for maintaining the availability and delivery of the ITSM Toolset.
The Remedy ITSM toolset includes SmartIT, MyIT, Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management, Discovery and Reporting business solutions (version 9 and newer)
o 3+ years of experience in a Remedy support role, diagnosing and resolving incidents within the Remedy application to meet customer SLAs
o 3+ years of experience with, configuration and administration including SOAP web services.
o 3+ years hands on experience with build, configuration and administration of software applications.
o 3+ years of infrastructure/server administration experience SSO (Single Sign On), SAML, Server Groups and Load Balancing
o Thorough understanding of the Remedy table structure including foundation, record processing and core layer
o Experience configuring and administering BMC SmartIT and MyIT modules (version 9.x and newer).
o Troubleshooting experience when working with product vendor and customers including the creation and tracking of BMC help desk tickets.
o Experience with migrating code and data into and between Remedy environments using the desktop import tool, import/export console and Remedy Migrator tool.
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