|Job Title:||Support Engineer|
Support Engineer – Permanent – 24/7 shift pattern, 5 on 5 off – 37.5 hours – £25,000 basic salary + 30% shift allowance
Our client is a leading provider of communications services and IT solutions to organisations and consumers. By listening to and learning from our customers, we design and deliver the right services to connect them with the things that matter.
Our three main markets are:
Enterprises: organisations with complex needs look to us to help them transform their operations and experience to become more customer-centric, agile and efficient
Businesses: we help businesses embrace the power of technology to become more successful
Consumers: households across Hull and East Yorkshire can choose from our range of voice, broadband and TV services to suit their needs
What will I be doing?
Event Management 24/7 across complex customer solutions in the Consumer, SMB & Enterprise areas of our business
Incident Management and technical resolution of services and support to all customers, Engineers and Field Service Engineers
Pro-actively managing our customers’ networks, taking into account prioritisation and service impact
Responding to Customer Incidents by performing support diagnostics, with occasional support co-ordination duties.
Reporting, managing and progressing incidents that are to be resolved by 3rd Party contractors / service partners.
Liaising with manufacturers and customers during incident escalations (e.g. Cisco & Avaya) at a technical level, as part of technical escalation and resolution of Incidents.
What do I need to do this job?
Experience as a Datacoms / Telecom’s engineer in a Customer Service / support environment is preferred
Cisco CCNA certification and / or relevant experience
WAN Protocols, Routing Protocols, Switching, IP Telephony, Voice, Security, DWDM
ITIL Foundation in Service Operations
Good level of MS Office skills
Ability to multi-task
Excellent organisational skills
Ability to prioritise workload
Must be able to work independently and self-manage
Flexible and adaptable approach
Understanding of agile work practices
What are my hours of work?
You’ll be working 37.5 hours per week on a 24/7 shift rota basis.
25 days holiday
30% shift allowance
4 times salary life assurance
Fuel Recruitment acts as both an Employment Business and an Employment Agency.