Job Search

IT is one of the most dynamic and demanding sectors of the recruitment market, requiring in-depth knowledge of existing and emerging technologies plus the ability to identify and secure top talent quickly, in a highly competitive environment.

Job Title

Tier 3 NOC Engineer



Contract Type:





Up to £45,000

NOC Tier 3 Engineer – Permanent – West Midlands

Provide technical expertise at Tier 3 level in problem management, technical escalation and liaison with Engineering for core network technologies including Ethernet, broadband, security and optical.

Key Responsibilities:
• Working with Group Engineering – identifying and submitting Normal Changes, Capacity and Availability Management, implementation and quality assurance of agreed standards.
• Active participation with Group Engineering, in the development and introduction of new and advanced technologies into the network.
• Plan out network installations and upgrade projects, assign milestone tasks to Network Engineers ensuring company deadlines for full implementation are met.
• Act as a technical escalation for troubleshooting issues relating to network infrastructure and hardware, including fulfilment of out-of-hours on-call rota.
• Liaising with 3rd party suppliers, as the technical lead, during fault and maintenance conditions.
• Coach and mentor other staff members as needed to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture.
• Stay on top of new technologies, researching hardware and software solutions, identifying product specifications are fit-for-purpose; create test plans and present results, in report format, to the business.
• Design and conduct training courses for Network Engineers and other staff as required.
• Provide network status reports to the Chief Technology Officer.
• Preparing and maintaining network documentation as required.

Knowledge of:
• Cisco IOS
• IP and associated routing protocols
• Firewalls
• OSPF, BGP protocols
• Alcatel Networking
• Calix optical networking
• Network Support experience in relevant technologies
• Network Support experience in Service Provider environment

Still hunting?

We are constantly adding new roles to our job vacancies database with opportunities across IT, Telecoms and Engineering.  Send us your CV and one of our friendly team will be in touch about next steps and finding the right place for you.