The principal responsibilities of the Front Line Support;

• Monitor, co-ordinate and action incoming member and third-party communications / requests; including general enquiries, licence application requests, radio planning requests, windfarm requests and other activities using systems such as Freshdesk, Monday.com and other office software.
• Ensure information is kept up to date by updating systems such as Monday.com, ICS Manager and Freshdesk, including production of monthly reports as required.
• Assist project activities with administrative / co-ordination activities as required
• Liaise with internal team members to ensure workflow progression.
• Undertake routine external communications on behalf of the company for ‘business-as-usual’ (BAU) activities.
• Support internal service level agreements, key performance indicators and the delivery of project deadlines by regular monitoring and dispatch of incoming requests.
• Administrative co-ordination and support of stakeholder / customer meetings as required.
• Document relevant activities to support the Quality Management System (QMS) as required.
• To contribute to the internal audit process for both QMS and ISMS and routine monitoring of the continual improvement processes.
• Providing any other administrative support as needed.
• Own the relevant quality management activities and support the continuous improvement of the company's QMS. Facilitate audits as appropriate
• Ensure that all Information Security Systems and Processes are addressed and opportunities for improvement are targeted; and
• Assist with Financial Management activities in support of the Business Services Manager;
• Co-ordination and facilitation of events, to include Annual Members Meeting, Annual Seminar, JAG Meetings, workshops, etc..

Main Skills and Experiences Required

• Experience of working in a technical environment.
• Experience of using computers and software systems for a variety of tasks.
• Experience of keeping data up to date and accurate within a range of Data Management Systems.
• An understanding of the application and use of GIS systems would be an advantage.
• Competency in Microsoft applications including Word, Excel, Outlook.
• Excellent time management and organisation skills with the ability to multi-task and with strong work management and prioritising skills.
• Ability to work as part of a team, as well as independently and on own initiative.
• Diligent with strong attention to detail, and the ability to work within defined quality management systems and processes.
• Excellent relationship management, influencing and all-round communication skills.
• Familiarity with QMS and ISMS systems;
• Understanding of Health, Environmental & Safety Management requirements relating to the working environment;
• Familiarity with operating in a Cyber Secure environment.
• Excellent written and oral communications, interpersonal, attention to detail, and good problem-solving skills;
• IT literate with a broad understanding of Information Systems and their oversight;