Service Desk Analyst

Service Desk Analyst – Permanent – London Bridge / Hybrid – £35,000 Per Annum + Bonus + Optional on call rota

We are looking for a Service Desk Analyst to work for our client who is an innovative IT consultancy delivering IT services and solutions with a fresh, customer-focused approach. This is an exciting opportunity to join a dynamic team supporting end users and infrastructure for global corporate clients.

The Role:
You’ll play a crucial hands-on role, investigating and resolving incidents, processing service requests, and providing both remote and onsite support. You’ll work in a fast-paced environment where excellent communication skills and a strong customer-service ethos are key.

Responsibilities include:

• Troubleshoot and resolve technical incidents and service requests
• Provide professional support via phone, email, and onsite visits
• Follow escalation procedures to ensure timely resolution of complex issues
• Monitor systems and networks, process alerts, and manage incidents proactively
• Maintain accurate records through service desk call logging and reporting
• Adhere to Information Security and Compliance policies

Requirements:

• Proven background in IT support within a busy service desk environment
• Strong knowledge of:
• Microsoft 365 and Azure administration
• Active Directory and Group Policy management
• Server and endpoint monitoring tools
• Modern Desktop or Remote Desktop environments
• Email security and end user client support (Outlook, OWA, mobile devices)
• MDM solutions, backup and malware troubleshooting