IT Technician

IT/IS Operational Support – Contract – Sunderland – Shift-based

We are looking for an IT/IS Operational Support Engineer to work for our client who is a global leader in advanced manufacturing. This role will support a wide range of critical and real-time systems used in operational and production environments. You’ll be a vital part of the Service Delivery team, helping to ensure seamless operations and minimal disruption to business users.

The Role:

Working a rotational shift pattern (Days, Lates, Nights), you will provide 1st and 2nd line support for shop floor applications and infrastructure, including incident response and system maintenance across multiple platforms.

Responsibilities:

• Act as the first and second point of contact for support of shop floor applications and infrastructure.

• Coordinate with local business teams to manage application upgrades and fixes.

• Provide support for bespoke .NET applications (VB/C#), web, and Java-based applications.

• Diagnose SQL database connectivity issues.

• Support SAN/NAS storage solutions and server virtualisation technologies (VMWare/VSphere).

• Maintain Windows Update Services (WSUS).

• Manage antivirus infrastructure (client/server).

• Handle on-site server and client backup solutions.

Shift Pattern:

• Days: 06:30 – 15:00

• Lates: 15:00 – 23:00

• Nights: 23:00 – 06:30

Key Skills Required:

• Experience with 1st/2nd line IT support

• Exposure to virtualisation and storage technologies

• Knowledge of WSUS, antivirus infrastructure, and backup systems

• Strong troubleshooting and communication skills